Question: What Happens If I Don’T Return My Spectrum Modem?

Where do I return my optimum equipment?

Optimum recommends dropping the box off at a FedEx office or authorized FedEx location, including Walgreens.

When you drop it off, get a confirmation receipt..

How do I return my optimum cable box?

Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box.

Can I get a free modem from Spectrum?

The new Spectrum plans include a free modem. I currently have an internet only plan with them and am using their free modem. Just make sure you get one without a wireless router built in as they charge $5/mo for wifi if you use their wireless equipment.

Why does spectrum charge extra for wifi?

It turns out the Wi-Fi charge and activation fee applies when you use a network gateway device provided by the cable company. We learned the reason so many customers are finding this charge on their bill comes as a result of slightly deceptive sales practices when customers choose a Spectrum internet service plan.

Will spectrum give me a new modem?

If we notified you that you need a new modem to optimize your Spectrum Internet service, you can request a new modem online. If you have a customer-owned modem and would like to lease a Charter device, please contact us. Note: DOCSIS 1.0/1. X modems are no longer supported on our network.

Can you cancel spectrum in store?

As others have said, it’s fine to drop the equipment off at a Charter (Spectrum) location and cancel service at that time, just make sure to get a receipt that shows you dropped off the equipment.

Do I have to return my spectrum modem?

If you’re planning on disconnecting or downgrading any Spectrum services, you’re responsible for returning any leased equipment, including modems, routers, Spectrum receivers and any auxiliary equipment provided by Spectrum. You’re not required to return any remotes or cables that came with your equipment.

How do I cancel spectrum Internet and keep cable?

If you need to cancel any of your Spectrum services, please contact us at (833) 224-6603.

Is there a fee to cancel spectrum?

Since Spectrum is a contract-free provider, there are no cancellation fees or early termination fees (ETFs) to worry about. Service is on a month-to-month basis, and if you decide you want to try another provider, all you need to do is cancel service and return any rented equipment.

Does spectrum charge for modem?

About Authorized Modems Spectrum Internet customers are required to use an authorized modem to connect to the Spectrum network. For a monthly fee, Spectrum will provide a pre-configured WiFi router. Customers may also choose to use or purchase their own router.

How do you accept spectrum terms and conditions?

By using the WiFi Service, you also agree to Spectrum’s Residential General Terms and Conditions of Service and Acceptable Use Policy, located at, incorporated herein by reference. You must accept these Terms of Service prior to using the WiFi Service.

What happens if I don’t return my spectrum modem?

If you forget to return your equipment, Spectrum will charge you for it. And they won’t charge you $10/mo, they’ll charge for the full replacement cost of the equipment. … We can’t reiterate it enough, but it’s one of cable companies’ favorite tricks to charge heavily for unreturned equipment on the account.

How many days do I have to return spectrum equipment?

Failure of Customer to return or allow Spectrum to retrieve the Spectrum Equipment within fifteen (15) days after Services are terminated will result in a charge to Customer’s account equal to either Spectrum’s applicable unreturned equipment charge or the retail cost of replacement of the unreturned Spectrum Equipment …

Where do I return my spectrum modem?

UPS Return You can easily return Spectrum equipment by bringing it to any UPS Store®. Use the UPS Store Locator tool to find the store nearest you. The UPS Store® will handle packaging and shipping back to us at no charge to you.